Frequently Asked Questions
Help centre
Answers for pool, patio, and outdoor orders.
Start with the questions customers ask most. If a product-specific detail is missing, send us the link before ordering.
Where does Ember & Coast ship?+
We currently ship to addresses in the United States. Standard U.S. shipping is included on eligible orders.
What should I check before ordering a pool?+
Compare the listed dimensions, included parts, site or surface requirements, setup notes, and care information. For larger products, also make sure there is clear delivery access to the intended location.
Will a pump, heater, cover, or cleaner work with every pool?+
Not necessarily. Compatibility can depend on pool size, fittings, flow rate, voltage, and the rest of the setup. Use the specifications on both product pages and contact us before ordering when a connection detail is unclear.
How do I choose outdoor furniture?+
Measure the full footprint, not just the seat width. Leave room for access, covers, shade, and movement around the pool or patio, then compare materials and care instructions on the product page.
Can I return an item?+
Eligible items may be returned within 30 days. Conditions and exclusions are explained in our return policy, and large or setup-dependent products should be checked carefully before ordering.
How can I ask about a product?+
Send us the product link and the detail you want to confirm. If the question concerns fit or compatibility, include the measurements or model information that matter to your setup.
Are product photos exact?+
Product pages use supplier-provided media and presentation images where appropriate. Always use the listed color, dimensions, included parts, and specifications as the product facts.
Where can I find shipping and return details?+
Use the Shipping and Returns links in the site footer for the full store policies. Product-specific notes are shown on the relevant product page when available.