Relaxed coastal essentials for lighter days by the water
FAQ
Help & answers
A clear guide to ordering, support, returns, and how Ember & Coast chooses the collection so the shopping experience feels straightforward from the start.
About the collection
Do you make the towels yourselves?
No. Ember & Coast is a curated online retail brand. We source products from trusted suppliers and selected makers, then choose the pieces that meet our standards for quality, comfort, style, and presentation.
How do you choose the products you carry?
We look at material feel, comfort, colour, practicality, and how well a piece fits the rest of the collection. We also review details like sizing, care information, and presentation so the store stays cohesive and easy to shop.
Where can I check materials, sizing, and care?
Each product page includes the best available details for materials, dimensions, care, and everyday use. If you need help comparing options, you can also contact us at Emberandcoast@gmail.com or call (203) 399-2367.
Ordering and shipping
How long does processing take?
Orders are prepared promptly for dispatch. For U.S. orders, delivery typically takes 4 to 5 business days.
How long does shipping take?
For U.S. orders, delivery typically takes 4 to 5 business days. Timing can vary during busy periods or because of carrier delays.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email with tracking details. Please allow 24 to 48 hours for tracking updates to appear.
Returns and order changes
What is your return policy?
We offer a 30-day return window from the date your order is delivered. Items must be unused, in their original condition, and in their original packaging. You can read the full details on our Refund Policy page.
Who pays for return shipping?
Customers are responsible for return shipping costs unless an item arrives damaged or defective.
Can I make changes to my order after placing it?
If you need to make a change, contact us as soon as possible at Emberandcoast@gmail.com. We'll do our best to help before the order is processed, but changes can't be guaranteed once fulfillment has begun.
Support
What if my order arrives damaged or incorrect?
Please email us at Emberandcoast@gmail.com within 7 days of delivery and include clear photos of the item and packaging so we can help quickly.
How can I contact you?
You can reach us at Emberandcoast@gmail.com or by phone at (203) 399-2367. We aim to respond within 24 to 48 hours.
Do you have a business contact address?
Yes. Our business contact address is 516 Solstice Circle Southwest, Madison, AL 35756, United States.
Where can I read more about shipping?
You can find more details on our Shipping Policy page.
Where can I find your privacy policy and terms?
Our Privacy Policy and Terms of Service are available at the bottom of the site and remain easy to access at any time.
Still need a hand?
If you can't find the answer you need here, get in touch and we'll point you in the right direction.